Directory of Logistics Regulators - Malaysia

Issue Area Affecting Logistics Based on Door-to-Door Delivery Agency in Charge and Contact Information
International Transport 1.  International Air freight Transport  Rights

For information relating to air traffic rights for air freight service providers. 

Designated Agency/s: Aviation Division, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6000 
Fax: 603 – 8889 1566 
Website: 
www.mot.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
chandra@mot.gov.my
2.  Cross-border land transit and transport rights

For information relating to cross-border transit policies and operations (if applicable)

Designated Agency/s:  Land Division, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6006 
Fax: 603 – 8889 1569  
Website:
www.mot.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
rohaini@mot.gov.my
3.  International Maritime Transport rights

For information relating to vessel docking, and onward carriage of international cargo

Designated Agency/s:

Activities relating to cargo handling are managed by Port Operators. Please refer to the list of Port Operators in Malaysia below.

Customs & Trade Facilitation 4. Customs Valuation, Duties, Taxes and Payment

For information for freight forwarders on payment of duties and taxes

Designated Agency/s: Royal Malaysian Customs (RMC) 
Address:  
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my 
5.  AEO Programs

For information on AEO Program policies and criteria (if applicable) 

Designated Agency/s: Royal Malaysian Customs (RMC) 
Address:  
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website: 
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my
6.  Customs brokerage services - Licensing

For information on permit or license associated with providing customs brokerage services

Designated Agency/s: Royal Malaysian Customs (RMC) 
Address: 
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my
Domestic Regulation 7.  Market access / foreign investment – licensing

For general information on starting a foreign invested business

Designated Agency/s: 
a) Malaysian Industrial Development Authority (MIDA) 
Address:   
Block 4, Plaza Sentral 
Jalan Stesen Sentral 5 
Kuala Lumpur Sentral 
50470 KUALA LUMPUR 
MALAYSIA 
Tel:  603 – 2267 3475 
Fax: 603 – 2274 7970 
Website: 
www.mida.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
param@mida.gov.my  

b) Trade Facilitation and Investment Policy Division, Ministry of International Trade and Industry 
10th Floor, Block 10, 
Jalan Duta Government Offices Complex, 
50622 KUALA LUMPUR, MALAYSIA 
Tel.:  603 – 6203 4714 
Fax:  603 – 6201 9814 
Website:
  www.miti.gov.my 
Email address:
  talaga@miti.gov.my

8.  Cargo Handling – licensing/permits

For information on policies relating to cargo handling services and licensing (if applicable) 

Designated Agency/s: 
Land Division, Ministry of Transport 
Road Transport Department, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal  Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:   603 – 8886 6006 or 603 – 8886 4244 
Fax:  603 – 8889 156 
Website: 
www.mot.gov.my or www.jpj.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
rohaini@mot.gov.my or pkuasa@jpj.gov.my
9.  Port Management

For information on Port Regulation including foreign investment in port management

Designated Agency/s:

Please refer to the list of Port Operators in Malaysia below.

10.  Logistics – licensing

For information on licensing or permits associated with provision of logistics services (if applicable) including criteria for attaining license. 

Designated Agency/s:  
a) Royal Malaysian Customs (RMC) 
Address:    
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
http://www.customs.gov.my 
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my 

b) Maritime/Aviation/Land Division, Ministry of Transport 
Address:   
Ministry of Transport 
Block D5, Parcel D 
Federal  Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6006 
Fax: 603 – 8889 1569 
Website:
http://www.mot.gov.my 
Contact (for general inquiries relating to topic): 
Email Address:  
abdullah@mot.gov.my(Maritime) 
chandra@mot.gov.my(Aviation) 
rohaini@mot.gov.my(Land) 

c) Commercial Vehicles Licensing Board (CVLB) 
Address:    
Commercial Vehicles Licensing Board 
Prime Minister’s Department 
Level 4, Podium Block 
No. 18, Persiaran Perdana, Precinct 2 
62652 PUTRAJAYA 
MALAYSIA 
Tel:   603 – 8880 5000 
Fax:  603 – 8888 3444 
Website:
http://www.lpkp.gov.my 
Contact (for general inquiries relating to topic): 
Email Address:
naimah@lpkp.gov.my

11. Freight forwarding – licensing

For information on licensing or permits associated with provision of freight forwarding services (if applicable)

Designated Agency/s:  Royal Malaysian Customs (RMC) 
Address: 
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my<