Directory of Logistics Regulators - Malaysia

Issue Area Affecting Logistics Based on Door-to-Door Delivery Agency in Charge and Contact Information
International Transport 1.  International Air freight Transport  Rights

For information relating to air traffic rights for air freight service providers. 

Designated Agency/s: Aviation Division, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6000 
Fax: 603 – 8889 1566 
Website: 
www.mot.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
chandra@mot.gov.my
2.  Cross-border land transit and transport rights

For information relating to cross-border transit policies and operations (if applicable)

Designated Agency/s:  Land Division, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6006 
Fax: 603 – 8889 1569  
Website:
www.mot.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
rohaini@mot.gov.my
3.  International Maritime Transport rights

For information relating to vessel docking, and onward carriage of international cargo

Designated Agency/s:

Activities relating to cargo handling are managed by Port Operators. Please refer to the list of Port Operators in Malaysia below.

Customs & Trade Facilitation 4. Customs Valuation, Duties, Taxes and Payment

For information for freight forwarders on payment of duties and taxes

Designated Agency/s: Royal Malaysian Customs (RMC) 
Address:  
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my 
5.  AEO Programs

For information on AEO Program policies and criteria (if applicable) 

Designated Agency/s: Royal Malaysian Customs (RMC) 
Address:  
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website: 
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my
6.  Customs brokerage services - Licensing

For information on permit or license associated with providing customs brokerage services

Designated Agency/s: Royal Malaysian Customs (RMC) 
Address: 
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my
Domestic Regulation 7.  Market access / foreign investment – licensing

For general information on starting a foreign invested business

Designated Agency/s: 
a) Malaysian Industrial Development Authority (MIDA) 
Address:   
Block 4, Plaza Sentral 
Jalan Stesen Sentral 5 
Kuala Lumpur Sentral 
50470 KUALA LUMPUR 
MALAYSIA 
Tel:  603 – 2267 3475 
Fax: 603 – 2274 7970 
Website: 
www.mida.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
param@mida.gov.my  

b) Trade Facilitation and Investment Policy Division, Ministry of International Trade and Industry 
10th Floor, Block 10, 
Jalan Duta Government Offices Complex, 
50622 KUALA LUMPUR, MALAYSIA 
Tel.:  603 – 6203 4714 
Fax:  603 – 6201 9814 
Website:
  www.miti.gov.my 
Email address:
  talaga@miti.gov.my

8.  Cargo Handling – licensing/permits

For information on policies relating to cargo handling services and licensing (if applicable) 

Designated Agency/s: 
Land Division, Ministry of Transport 
Road Transport Department, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal  Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:   603 – 8886 6006 or 603 – 8886 4244 
Fax:  603 – 8889 156 
Website: 
www.mot.gov.my or www.jpj.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
rohaini@mot.gov.my or pkuasa@jpj.gov.my
9.  Port Management

For information on Port Regulation including foreign investment in port management

Designated Agency/s:

Please refer to the list of Port Operators in Malaysia below.

10.  Logistics – licensing

For information on licensing or permits associated with provision of logistics services (if applicable) including criteria for attaining license. 

Designated Agency/s:  
a) Royal Malaysian Customs (RMC) 
Address:    
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
http://www.customs.gov.my 
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my 

b) Maritime/Aviation/Land Division, Ministry of Transport 
Address:   
Ministry of Transport 
Block D5, Parcel D 
Federal  Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6006 
Fax: 603 – 8889 1569 
Website:
http://www.mot.gov.my 
Contact (for general inquiries relating to topic): 
Email Address:  
abdullah@mot.gov.my(Maritime) 
chandra@mot.gov.my(Aviation) 
rohaini@mot.gov.my(Land) 

c) Commercial Vehicles Licensing Board (CVLB) 
Address:    
Commercial Vehicles Licensing Board 
Prime Minister’s Department 
Level 4, Podium Block 
No. 18, Persiaran Perdana, Precinct 2 
62652 PUTRAJAYA 
MALAYSIA 
Tel:   603 – 8880 5000 
Fax:  603 – 8888 3444 
Website:
http://www.lpkp.gov.my 
Contact (for general inquiries relating to topic): 
Email Address:
naimah@lpkp.gov.my

11. Freight forwarding – licensing

For information on licensing or permits associated with provision of freight forwarding services (if applicable)

Designated Agency/s:  Royal Malaysian Customs (RMC) 
Address: 
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website:
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my
12. Domestic transport rights

For information on domestic air, land, and sea transport rights

Designated Agency/s: Maritime/Aviation/Land Division, Ministry of Transport 
Address: 
Ministry of Transport 
Block D5, Parcel D 
Federal  Government Administrative Centre 
62616 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8886 6006 
Fax: 603 – 8889 1569 
Website:
www.mot.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:  
abdullah@mot.gov.my (Maritime) 
chandra@mot.gov.my (Aviation) 
rohaini@mot.gov.my (Land)
13. Warehousing – licensing

For information related to licensing or permit associated with the provision of warehousing services

Designated Agency/s:  Royal Malaysian Customs (RMC) 
Address: 
Royal Malaysian Customs Headquarters 
Level 10 (North) 
Ministry of Finance Complex 
No. 3, Persiaran Perdana, Precinct 2 
62596 PUTRAJAYA 
MALAYSIA 
Tel:  603 – 8882 2413 
Fax: 603 – 8889 5903 
Website: 
www.customs.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
samson@customs.gov.my
14. Postal Permits (if applicable)

For postal related information if applicable to the operation of logistics business

Designated Agency/s: Ministry of Information, Communications and Culture 
Address: 
Wisma TV, Angkasapuri 
50610 KUALA LUMPUR 
MALAYSIA 
Tel:  603 – 2282 6875 or 603 – 2288 7751 or 2612 7717 
Fax: 603 – 2284 8115 
Website:
www.kpkk.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
kamaruddin@kpkk.gov.my and ali@kpkk.gov.my
15.  Vehicle operation

For information related to motor vehicle registration and licensing for commercial purposes

Designated Agency/s: Commercial Vehicles Licensing Board (CVLB) 
Address: 
Commercial Vehicles Licensing Board 
Prime Minister’s Department 
Level 4, Podium Block 
No. 18, Persiaran Perdana, Precinct 2 
62652 PUTRAJAYA 
MALAYSIA 
Tel:   603 – 8880 5000 
Fax:  603 – 8888 3444 
Website:  
www.lpkp.gov.my  
Contact (for general inquiries relating to topic): 
Email Address:
naimah@lpkp.gov.my



LIST OF PORT OPERATORS IN MALAYSIA

No Port Operators Port Authorities
1 Tan Sri Datuk G. Gnanalingam  
Executive Chairman 
Wesport Malaysia Sdn. Bhd.  
P.O. Box 266,Pulau Indah, 42009 Port Klang 
50480 Kuala Lumpur.
Tel:   +603-31694000 
Fax:  +603-31694175 
Email:
crm01@westports.com.my  
Website
:
www.westportmalaysia.com
Mr. Kee Lian Yong 
General Manager 
Klang Port Authority, 
P.O. Box 202, Jalan Pelabuhan, 
42090 PORT  KLANG, SELANGOR.
Tel : 03-31688211  
Fax: 03- 31670211 
Email:
kee@pka.gov.my 
Website:
www.pka.gov.my
2 Dato’ Basheer Hassan bin Abdul Kader 
Chief Executive Officer 
Northport (Malaysia) Bhd. 
Jalan Pelabuhan 
42000 PORT  KLANG,  
SELANGOR
Tel:   03-31698787 
Fax:03-31698797 
Email:
basheer@northport.com.my 
Website
:
www.northport.com.my
   
3 Kapten(B) Hj Ismail bin Hashim 
Chief Executive Officer 
Port of Tanjung Pelepas Sdn. Bhd. 
Bangunan Pentadbiran Pelabuhan 
Jalan Pelabuhan Tanjung Pelepas, 
81560 GELANG PATAH, JOHORE
Tel: 07-5042222 
Fax:07-5042210 
Email:
ismail@ptp.com.my 
Website
:
www.ptp.com.my
Mr. Nik Aziz Hj Nik Hussain 
General Manager 
Johor Port Authority,, 
P.O. Box 66, 
81707 PASIR GUDANG,  JOHORE.
Tel: 07-2517684 
Fax:07-2517684 
Email:
nikaziz@lpj.gov.my 
Website
:
www.lpj.gov.my

Tel: 07-2517684

4 Mr. Abdul Khalid Lal Khan 
Executive Director 
Johor Port Berhad 
P.O. Box 151, 
81707 PASIR GUDANG, JOHORE.
Tel: 07-2538888 
Fax: 07-2522507 
Email:
jpb@johorport.com.my 
Website:
www.johorport.com.my
   
5 Dato’Ahmad Ibni Hajar  
Managing Director / Chief Executive Officer 
Penang Port Sdn. Bhd. 
No.1, King Edward Place, 
10300 PULAU PINANG
Tel: 04-2102200 
Fax: 04-2613336 
Email:
ahmadibnihajar@penangport.com.my 
Website:
www.penangport.com
Mr. Noor Ariff bin Yusoff 
General Manager 
Penang Port Commission, 
3A-6 Bangunan Sri Weld, 
Jalan Pangkalan Weld, 
10300 Pulau Pinang.
Tel: 04-2633211 
Fax : 04-2626211 
Email:
noorarif@penangport.gov.my 
Website:
www.penangport.gov.my
6 Mr. Wong Soon Fah 
Managing Director 
Kuantan Port Consortium Sdn. Bhd. 
P.O. Box 199 
25720 KUANTAN, PAHANG
Tel: 09-5833205 
Fax: 09-5839393 
Email:
snfah.kuantanport@ijm.com 
Website
:
www.kuantanport.com.my
Dato’ Khairul Anuar bin Abdul Rahman 
General Manager 
Kuantan/Kemaman Port Authority, 
P.O. Box 161, 
25720 Kuantan, PAHANG 
Tel : 09-5858000 
Fax : 09-5833866 
Email:
khairul@lpktn.gov.my 
Website:
www.lpktn.gov.my
7 Mr. Mohd Shamsul Bharin bin Mohd Kamil 
General Manager 
Konsortium Pelabuhan Kemaman Sdn. Bhd. 
PO Box 62 
24007 KEMAMAN, KUALA TERENGGANU
Tel: 09-8631707 
Fax: 09- 8635500 
Email:
msbaharin@epicgroup.com.my 
Website:
www.ijm.com/infrastructure/port
   
8 Mr. Mior Ahmad Baiti bin Mior Lub Ahmad 
Chief Executive Officer 
Bintulu Port Sdn. Bhd. 
P.O. Box 996 
97008 BINTULU, SARAWAK
Tel: 086-251001 
Fax: 086-253597 
Email:
mior@bintuluport.com.my 
Website:
www.bpsb.com.my
Mr. Hamdan bin Abdul Hamid 
General Manager 
Bintulu Port Authority,, 
P.O. Box 296 
97007 BINTULU, SARAWAK
Tel: 086-253888 
Fax : 086-252929 
Email:
hamdan@bpa.gov.my 
Website:
www.bpa.gov.my
9 Mr. Nuruslan Hj Mohd Parman 
Port Manager’s Office 
Kota Kinabalu Port 
Wisma Pelabuan 3rd Floor 
Jalan tun Fuad, Tanjung Lipat 
Locked Bag 75 
88992 KOTA KINABALU, SABAH
Tel : +6 088-538500 
Fax : +6 088-254089 
Email:
nuruslan.parman@spsb.com.my 
Website
:
www.suriagroup.com.my/sabahports/KKPort
Mr. Mayong Omar 
General Manager 
Sabah Port Authority, 
Wisma Pelabuhan 
Jalan Tun Fuad, Tanjung Lipat 
Locked Bag No. 2005 
88617 KOTA KINABALU, SABAH
Tel:  088-538400 
Fax: 088-243284 
Email:
spagm@po.jaring.my 
Website
:
www.lppssabah.gov.my
10 Mr Augustine C. H. Wong 
Managing Director 
SMINLAND Port Sdn Bhd. 
Lot 640, Block 4, MTLD,  
Demak Laut Industrial Estate  
Jalan Bako, P.O.Box A98, 
Kenyalang Park,  
93800 KUCHING, SARAWAK
Tel : + 60 82 433333 
Fax : + 60 82 432222 
Email :
gus@sminlandport.com 
Website:
http://www.sminlandport.com/
Ms. Liu Moi Fong 
General Manager
Kuching Port Authority, 
P.O. Box 530 
93710 KUCHING, SARAWAK
Tel: 082-331452 
Fax: 082-481696 
Email:
moifong@kuport.com.my 
Website
:
www.kpa.gov.my
11 No Private Port Operator Operation conducted by the Rajang Port Authority under the state government of Sarawak. Ms. Helen Lim Hui Shyan 
General Manager 
Rajang Port Authority, 
Jalan Pulau 
96000 SIBU, SARAWAK
Tel: 084-319004 
Fax: 084-318754 
Email:
hlim3939@rajangport.gov.my 
Website:
www.rajangport.gov.my
12. Mr. Alex Chai Khim Hee 
Managing Director 
A.T. Dunia Port (Miri) Sdn Bhd 
Lot 746, Jalan Piasau, 
P.O. Box 924, 
98000 MIRI, SARAWAK
Tel: 085-659050  
Fax: 085-659091 
Email:
alexchai@atdunia.com 
Website:
http://www.atdunia.com/
Mr. Shebli Hairani 
General Manager 
Miri Port Authority, 
Jalan Miri Port 
Kuala Balam Industrial Estate 
Kuala Baram 
98000 MIRI, SARAWAK
Tel: 085-609011 
Fax: 085-604841 
Email:
shairani@miriport.gov.my 
Website:
www.miriport.gov.my

Updated as of May 2010